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onCloud myHelpDesk

Customer Focused. Service Driven.

  • Significant reduction in operating costs.
  • Improved response time as compared to traditional in-house IT.
  • Reduces any repeat calls for support.
  • Enables your business to focus on core matters - not spending time fixing technical issues.
  • Improved support outside normal working hours - no need to wait until the next day.
  • Ability to manage a sudden peak in demand.
myhelpdesk

myHelpDesk Support Tiers

Tier 1 Support

Call the number provided to you on your landline or mobile phone.

Tier 2 Support

Tier 2 provides more complex support and/or subject matter expertise on software applications or hardware and is usually an escalation from a Tier 1 call

Tier 3 Support

Tier 3 provide support on complex hardware and network operating system software and usually involves system engineers. Call lengths and resolution times vary widely depending on the type of incident

Why Outsource Your IT HelpDesk?

  • Reduced Cost

    Many companies that provide outsourcing teams offer these services at a reduced rate. Hiring a full staff from these companies may cost less than hiring an in-house staff. If you outsource you help desk on a contract basis, you will not have to provide the benefit packages or other perks in-house staff receives, further reducing costs.

  • Guarantee Service

    If you outsource your help desk through onCloud, we will do most of the work for you. onCloud employs some of the best technical support representatives in the business, reducing the stress on your in-house human resources department on finding qualified individuals in the IT field.

Have any questions about our myHelpDesk services? Ready to sign up?

Here’s 3 quick and easy ways to contact us!

Email Us
Chat with Us
Call Us! 833-4-ONCLOUD
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Mission

At onCloud, our mission is to provide businesses with reliable and efficient IT solutions to help them achieve their goals. With our cutting-edge technology and exceptional customer service, we are committed to being your trusted IT partner

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